EASY RETURNS + EXCHANGESclick to start your return
RETURN & EXCHANGE POLICY
At Greyson Clothiers, we want you to be completely satisfied with your order. We've created this return and exchange process to make your experience as easy as possible! Unworn or unwashed merchandise with tags can be returned or exchanged within 45 days of the original order delivery.
All online order returns and exchanges must be made through our returns process here. If you'd like to outright return your item for credit back to original payment method, there is a $6 handling fee. This fee is waived if you choose to have your refund issued as store credit or if you are exchanging your item (inventory permitting.) For items purchased through one of our authorized retailers, please work with the store directly.
HOW TO RETURN AN ITEM
To begin the returns process, please visit our returns center and enter your order number (example: DTC #12345) and your shipping zip code. Select which items from your order you wish to return. Print the provided return shipping label and packing slip. Package your return and drop off at a carrier facility. You will be notified when your return has been received at our warehouse. Once received, we will refund your original form of payment 10 business days.
HOW TO EXCHANGE AN ITEM
To begin the exchange process, please visit our returns center and enter order number (example: DTC #12345) and shipping zip code. Select which items from your order you wish to exchange and then review your size and color exchange options, or use your credit to shop our full store. Print the provided return shipping label and include your original packing slip in the package. Package your return and drop off at a carrier facility. Your new item(s) in your exchange order will be shipped within 48 business hours of your return being received. Your exchange order will not ship until the submitted return is received at our warehouse. You may not use discount codes or choose expedited shipping in our exchange portal
Please note, any items marked “Final Sale ” cannot be returned or exchanged. We are unable to accept “Final Sale” items for return or exchange. Final Sale items are noted within the product details on a product page, in your cart, and also at checkout. Final Sale items will not be eligible for return labels in our returns portal.
Gift Cards cannot be returned, refunded, exchanged or redeemed for cash.
Returns will be processed within 1-2 weeks after the return arrives back at our warehouse. Refunds are issued to the original payment method and you will receive a refund confirmation email once your return has been processed. Please allow an extra 2-3 business days for the credit to appear back on your statement.
*Original shipping charges will not be refunded.*
To process a gift return, please click here to contact customer service.