HOLIDAY SHIPPING & RETURNS
Holiday Shipping & Returns Information
Click Here to access our Holiday Shipping Cutoffs & Holiday Return Policy
The 15% Off code did not apply to all of the items on my order. Are there any restrictions on this offer?
Our 15% off Welcome Offer is for first-time newsletter subscribers only. In order to apply your discount code, you must checkout with the same email address that was added to our newsletter mailing list. This code is only applicable on one order and cannot be retroactively applied to previous orders. This offer excludes all brand collaborations.
SHIPPING & TRACKING
What is the Shipping Policy?
Please allow 72 hours for your order to process before shipment. Orders placed with standard ground shipping within the contiguous United States will be delivered within 7 business days, excluding weekends, holidays, and unless otherwise specified. For orders shipping to Hawaii and Alaska, please anticipate additional time for transit and delivery. Please note that due to a high volume of inbound and outbound orders during the holiday season, extended shipping timelines are to be expected. Expedited and overnight orders must be placed by 11 AM EST to ensure that they are shipped the same day. All orders with upgraded shipping placed on weekends or holidays will ship the next business day. Please allow 24-48 hours from the time of order placement for tracking information to populate.
How does Domestic Shipping work?
Orders under $250 USD will be shipped via DHL or FedEx ground at a flat shipping rate of $12. Orders $250 USD and over qualify for free U.S. ground shipping via DHL or FedEx.
Do you offer Expedited Shipping Options?
Yes, we offer Priority Overnight shipping and 2-Day Shipping for an additional cost. All shipping speed options will be shown at checkout. Please note that your order must be placed before 1pm EST in order to ship the same day. Orders placed after 1pm will ship the next business day.
Do you ship internationally? If so, which countries do you ship to?
Yes! To ship internationally, we partner with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows Greyson Clothiers to provide the best possible user experience to our international customers. Please use the country switcher to see which countries we ship to and select accordingly. This will change the currency on the website. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.
What currencies are supported?
All available currencies are listed in the drop-down menu under the flag icon.
Are duties and taxes included at checkout?
Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase, and will appear as a separate line item at checkout if not already included in product prices.
Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility.
How can I track my order?
Once your order has shipped, you'll receive a notification to the email address associated with your order containing tracking information. If your item has yet to ship, please contact Team Greyson at email@example.com for an update on your shipment status.
When can I expect my pre-order products to arrive?
Pre-order products begin shipping as soon as their inventory has been received at our distribution center. You'll be notified via email as soon as your order has been picked, packed, and shipped. Please note that upgraded shipping speeds originally selected at checkout will be applied to pre-order products as soon as they are dispatched.
My item says it was delivered, but it was not. Where is my order?
We're sorry to hear you have yet to receive your order. It is not uncommon for carriers to mark packages as delivered before they have been dropped off. Please keep an eye out for the package over the next 2 business days. In the event your order does not show up, reach out to Team Greyson at firstname.lastname@example.org. Our team will file a claim for the lost package and provide next steps to resolve the issue as soon as possible.
RETURNS & EXCHANGES
What is the return and exchange policy?
Your satisfaction is very important to us and we want to make sure your Greyson purchase looks and feels great on you. If you are not satisfied with your unworn, unwashed item, please visit our returns and exchanges portal HERE for step by step guidance on this process. Our standard return and exchange window is 45 days from the date of order delivery.
There is a $6 flat handling fee on US returns. This fee is waived if your return is refunded as store credit or if you choose to exchange your item (inventory permitting.)
Please be aware that any items marked "Final Sale" cannot be returned or exchanged at any time. Final Sale items are noted on the respective product page. If included with another returnable item, it will not be accepted or refunded.
Early shopping bonus: Purchases made November 1, 2023 - November 30, 2023 are eligible for returns until January 15, 2024. Standard return rates apply.
How do I return or exchange an item?
To initiate a return or exchange in the contiguous United States, please visit or return portal HERE. You will need your order number which can be found on your packing slip or in your order confirmation email as well as the shipping zip code associated with your order. Your order number should look like this: DTC #xxxxxxx (make sure there's a space in-between 'DTC and '#'.) There is a $6 handling fee on all returns refunded to original payment method. If you choose to exchange your item instead, we have waived this fee. Kindly note that we are not able to cover the cost of international returns or exchanges at this time.
I am an international customer. How can I return or exchange a product?
International exchanges are prohibited, however, international returns are accepted as long as shipping costs incurred are paid for by the shipper. Greyson Clothiers does not cover the cost of International return shipping at this time. For any returns originating outside of the United States, it is the shipper's financial responsibility to ship back unwanted items. Items should be marked “Returns of No Commercial Value” for successful entry to the USA. Returns will not be accepted by Greyson Clothiers if shipped COD (cash on delivery). It is recommended that packages are shipped insured and with signature required as it is the responsibility of the shipper for the package to reach our returns department. Please mail all returns to:
Attn: Greyson Clothiers c/o 1500 Woodward Ave, Detroit, MI 48226
I accidentally ordered the wrong size or color, how can I edit or change my order before it ships?
Due to the automated nature of our fulfillment process, we are not able to accommodate order changes after submission at this time. In the event you need your item(s) quickly, we recommend placing a new order for the correct size or piece to ensure your size or color does not go out of stock. You'll be able to initiate a return for the incorrect piece through our return/exchange portal once your original order is received.
I received an item as a gift or from a giveaway at a golf club, but it's the wrong size. How can I exchange this item?
If you placed your order at GreysonClothiers.com or at one of our official Greyson Clothiers stores, you are in the right place! Please proceed to our return/exchange portal HERE. For merchandise purchased at a department store, specialty shop, pro shop, or member guest event, please contact the location where the item was received. The store will be able to initiate a return or exchange through our wholesale team.
I sent my return two weeks ago, but haven't received credit back on my original payment method. Where is my refund?
Due to higher than usual shipping volume, many mail carriers are experiencing extended transit timelines. You can use the tracking number listed in your return confirmation email to see updates on your return while it makes our way to our warehouse. Upon receipt of your returned items, please allow 2-3 weeks for return/exchange processing. If you requested a return, you will receive reimbursement to your original form of payment or store credit via a e-gift card. If you requested an exchange, you will receive a separate confirmation email as soon as your exchange order ships.
SHOP PAY INSTALLMENTS
What is the option to pay in installments on Shop Pay?
When checking out with Shop Pay, you now have the option to pay now or
later. Paying in installments on Shop Pay allows you to split your purchase
amount into 4 equal, biweekly installment payments—with 0% interest, no
hidden or late fees, and no impact on your credit score.* In some
instances, your first payment is due when you make your purchase;
otherwise, your first payment is due 2 weeks after your purchase.
Which payment methods are accepted if I use the option to pay ininstallments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.
Are there late fees?
No, there are no late fees if you miss a scheduled payment.
What if I make a return on a purchase made through installments with Shop Pay?
If we process a refund, the refunded amount will be returned to your original
payment method within 3-10 business days, and your balance will be updated.
If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.
If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.
Have more questions?
What do the Greyson Clothiers logos mean and where can I find the wolf logo on my item?
The Greyson Clothiers wolf logo personifies our principles to succeed in style, focus, intelligence and strength. Our mantra “Feed the Wolf” drives our passion towards creativity and innovation, a promise to grow together as a Pack. The Greyson wolf is a symbol that represents all those who strive for greatness and decide to run along with our Pack.
The placement of the Greyson Clothiers Wolf logo will vary by item so please consult the product page for the specific placement on each style. Not all items feature the wolf logo or may be found in a subtle location such as the hemline, back collar or pocket rivet. Our men’s polos typically have a rubber wolf logo at the back of the garment, below the collar.
The Gothic “G” logo is a heritage Greyson logo used in place of the Wolf logo and is a tribute to the Spiritual center of Greyson - Detroit, Michigan. Founder and CEO Charlie Schaefer is from metro Detroit and has led Greyson back to his native state with our HQ and flagship store in the heart of downtown Detroit.
Our spiritual center is in Detroit, a city that has always provided inspiration for what we do and where an important part of our commUNITY is. In addition to our wolf logo, you may find the Gothic “G” logo in selected pieces. This logo captures inspiration from the architecture and old-world spirit of the city, where our flagship store and our HQ are also located.
Where can I find items seen on the PGA tour with a larger wolf logo on the chest?
Our ambassadors wear exclusive styles from our ‘Players Club’ collection, which are especially made for each tournament. You can find on-course looks inspired by what our ambassadors wear in our limited edition Players Club Collection. These products are exclusive to members of our Black Wolf, Crimson Wolf, Silver Wolf and Spirit Wolf Membership. Learn more about our Members Only CommUUNITY.
I received my order today, but the product looks damaged or defective. Can I exchange it for a new one?
We're sorry to hear this. Please email email@example.com with a photo of the defect so our team can further assist.
How does Greyson prioritize sustainability?
We manufacture and source our fabrics from all over the world from Peru to Italy. All of our factories are focused on compliance of workplace and production standards. These standards are reviewed by third parties and are certified accordingly. They've secured WRAP certification which is a highly respected certification. All of our factories continue to prioritize efforts to enhance sustainability. Our polo factory is focused on sustainability as they utilize solar panels to provide up to 50% of the factory's energy and a water treatment plant. This year, our factory has added a reverse osmosis plant, which allows them to reuse up to 33% of the water used in the production process with the same quality standards. Currently GOTS and most recently established as a certified B corporation, our factory is working toward GRS and Higg Index Certifications in the near future. Our most recent vendor partner for sweaters also has R.W.S. certification and meets OEKO-TEX Standard 100. Please see additional details below:
RESPONSIBLE WOOL STANDARD (R.W.S.) CERTIFICATION - The Responsible Wool Standard is an industry tool designed to recognize the best practices of farmers, ensuring that wool comes from farms with a progressive approach to managing their land and from sheep that have been treated responsibly.
OEKO-TEX STANDARD 100 - The OEKO-TEX certification label guarantees that the product fabric has been tested and certified to be free from harmful levels of more than 100 substances known to be harmful to human health. This ensures that the product is completely free from harmful chemicals and safe for human use.
Corporate HQ & Showroom
168 Old Saw Mill River Rd
Hawthorne, New York 10532
Wright Kay Building
1500 Woodward Ave
Detroit, MI 48226
How can I set up a wholesale account?
For new wholesale account inquiries please complete the Wholesale Inquiry form. For bulk or corporate inquiries please complete the Corporate or Bulk Inquiry form. Once received, forms are submitted to our sales team for review. Due to high demand, we are unable to approve all requests. If approved, our sales team will reach out to you with the next steps. Please do not contact customer service regarding inquiries.
Do you offer decoration on wholesale products?
Yes, we offer embroidery and screenprint.
Where can I place a special order?
Special orders can be placed through your account executive and our B2B portal.
How can I receive a copy of an invoice?
Please request a copy of your invoice by emailing us at firstname.lastname@example.org .
Where can I pay an invoice?
You can pay directly from the invoice, by selecting the “pay now” button. Or, feel free to reach out to email@example.com for additional options.
Can I embroider my club logo on something I bought online?
All club decoration requests must be ordered directly through our third-party partners and green grass accounts. Unfortunately, we are unable to accommodate decoration for online orders.
How can I check the status of an order?
Please reach out to your account executive or email firstname.lastname@example.org .
All wholesale returns must be pre-approved through your account executive before acceptance.
Please contact email@example.com with questions or concerns.