Return & Exchange Policy
At Greyson Clothiers, we want you to be completely satisfied with your order. We've created this return and exchange process to make your experience as easy as possible!
Unworn or unwashed merchandise can be returned or exchanged within 30 days of the original order delivery if accompanied by original tags.
All online order returns and exchanges must be made through our returns process here. For items purchased through one of our authorized retailers, please work with the store directly.
How To Return An Item
To begin the returns process, please visit our returns center and enter your order number (example: DTC #12345) and your shipping zip code. Select which items from your order you wish to return. Print the provided return shipping label and packing slip. Package your return and drop off at a carrier facility. You will be notified when your return has been received at our warehouse. Once received, we will refund your original form of payment in 3-5 business days.
How To Exchange An Item For A Different Size Or Color
To begin the exchange process, please visit our returns center and use the email address associated with your order or select start with an order number and enter your order number (example: DTC #12345). Select which items from your order you wish to exchange and then select the new color and/or size you wish to exchange for. Print the provided return shipping label and packing slip. Package your order and drop off at a carrier facility. Your new item(s) will be shipped within 48 hours of being received at our facility.
Please note, any items marked "Final Sale - No Returns or Exchanges" cannot be returned or exchanged.
We are unable to accept "Final Sale" items for return or exchange. Final Sale items are noted within the product details on a product page, in your cart, and also at checkout. Final Sale items will not be eligible for return labels in our returns portal.
Custom Embroidered Items
Custom embroidered items are not eligible for returns or exchanges.
Gift Cards cannot be returned, refunded, exchanged or redeemed for cash.
Returns will be processed within 1-2 weeks after the return arrives back at our warehouse. Refunds are issued to the original payment method and you will receive a refund confirmation email once your return has been processed. Please allow an extra 2-3 business days for the credit to appear back on your statement.
*Original shipping charges will not be refunded.*
To process a gift return, please click here to contact customer service.
Have more questions? Reach out to our Customer Support team at firstname.lastname@example.org