Not the experience you expect from a "Premium" brand
"I ordered this vest on December 17 and received it on December 20. Unfortunately, the collar arrived scrunched inward, causing it to press uncomfortably into my neck during wear. I opened a support case on December 22, and as of today—24 days later—I’ve exchanged 12 emails and made 3 phone calls with customer support. Despite multiple assurances of escalation, the only resolution offered has been a nominal price markdown for the inconvenience, and I still don't have a replacement in hand. I want to like this brand, but it’s difficult to do so when a clear product defect and a prolonged support process are met with minimal urgency or accountability. The experience fell short of reasonable expectations, particularly given the premium positioning of the brand."




















