Refund policy

RETURNS AND EXCHANGES

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We want you to love how your Greyson purchase looks and feels. If you’re not completely happy with your unworn and unwashed item—with all original tags still attached—you may return or exchange it within the timeframes and guidelines outlined below. Please visit our returns and exchanges portal HERE for step by step guidance on this process.

Final Sale Items
Please be aware that any items marked "Final Sale" cannot be returned or exchanged. Final Sale items are noted in the product details on a product page, in your cart, and also at checkout. Final Sale items will not be eligible for return labels in our returns portal, and if included with another returnable item, it will not be accepted or refunded.

Gift Cards
Gift Cards are non-returnable, non-refundable, non-exchangeable, and cannot be redeemed for cash.

Refunds
Refunds apply to the purchased item(s) only; original shipping charges are non-refundable.

Domestic
For orders shipped within the continental United States and U.S. territories, our standard return and exchange window is 30 days from the date of fulfillment. Please note that there is a handling fee that applies to each return; however, this fee is waived if you opt for an exchange (subject to inventory availability).

International
For orders shipped outside the continental United States and its territories, our standard return window is 30 days from the date of fulfillment.. At this time, we’re unable to offer exchanges. A flat handling fee applies to each international return and will vary depending on the country. Please note that these purchases do not qualify for return labels; items originally purchased or shipped within the U.S. or its territories but are being returned from an international location, as well as, purchases made at one of our international store locations. In these cases, customers are responsible for return shipping costs.

Discounts and Shipping
Discount codes cannot be applied to exchanges through our portal. Expedited shipping options are also unavailable during the exchange process.

Third-Party Purchases
If your item was purchased from an independent retailer or received at an external event (such as a member-guest outing), please contact the original place of purchase directly. Third-party sellers manage their own returns and exchanges and will provide the best assistance.

 

Phone: 313-307-4733

Email: info@greysonclothiers.com