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Making a return or exchange is easy using our free collection service. Just simply ship your item(s) back to us within 15 days of receiving your order. Please be sure to include your order number.

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returns & exchanges

return instructions for domestic orders

Send back your returned items to the address below, please enclose a note with the reason for the return, your order number, and the items you wish to return. Items must be returned in the original packaging with all tags still attached. We will only accept returned items that are unworn/un-damaged. Please be sure all items being sent back to Greyson Clothiers are new, unworn and with tags attached in original packaging. Failure to do so will result in a non-negotiable 15% restocking fee.

 

Exchange Instructions for Domestic Orders

Please send your item back with a note advising what you would like to exchange the returning item for. Once this is received then we shall exchange and send the replacement item out to you accordingly.

 

Please be sure all items being sent back to Greyson Clothiers are new, unworn and with tags attached in original packaging. Failure to do so will result in a non-negotiable 15% restocking fee.

 

Greyson Clothiers

168 Old Saw Mill River Road

Hawthorne NY, 10532

United States

Monday - Friday 9am - 6pm EST

 

Email: info@greysonclothiers.com

 

Return Instructions for International Orders

For orders needing to be returned or exchanged and originating outside the United States, it is the customer’s financial responsibility to ship back the unwanted items. Items should be marked “Returns of no commercial value” for entry to the USA. Returns will not be accepted by Greyson Clothiers if shipped COD (cash on delivery). It is recommended that packages are shipped insured and with signature required as the package is the responsibility of the customer until it reaches the returns department.

 

Please be sure all items being sent back to Greyson Clothiers are new, unworn and with tags attached in original packaging. Failure to do so will result in a non-negotiable 15% restocking fee.

 

Credit will not be issued on any shipping or duty fees incurred for either the outgoing shipment or incoming shipment. This is the financial responsibility of the customer.

 

Exchange Instructions for International Orders

Please contact Greyson Customer Service in advance to make sure we have your new item in stock, alternatively you can place the order to guarantee the item but we will not reserve any orders.

 

For exchanges originating outside the United States, it is the customer’s financial responsibility to ship back the unwanted items. Items should be marked “Returns of no commercial value” for entry to the USA. Returns will not be accepted by Greyson Clothiers if shipped COD (cash on delivery). It is recommended that packages are shipped insured and with signature required as the package is the responsibility of the customer until it reaches the returns department.

 

Please be sure all items being sent back to Greyson Clothiers are new, unworn and with tags attached in original packaging. Failure to do so will result in a non-negotiable 15% restocking fee.

 

Upon receipt of the returning item, the replacement will be shipped out at a pro-rated shipping fee, which is the financial responsibility of the customer.

 

 

CONTACT US

info@greysonclothiers.com

914.495.3722

 

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All Rights Reserved.

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